Design, build and implementation of a fully integrated new Service Management System – Fire Protection Services.
The project had many phases including a major ERP system upgrade. Research-design-build-implement cycle required twice as new ERP Version required rewrite of all interfaces.
End to end system and interfaces built and implemented. System rolled out to entire branch network successfully. Data transfers achieved 100% accuracy. Post implementation support achieved improvements and system upgrades.
In addition a real time interface was built between the Service Management System and the Customers’ ATM Network Service Maintenance System resulting in service alarms being received within less than 2 minutes.
Contact us for more information regarding these proud achievements.